HR software package giant UKG has been hit with a ransomware attack which may take the group months to recover from, most likely imperilling festive time pay back packets.
The business — whose workforce and HR management solutions electricity many organizations such as Unilever, Marriott, Sainsbury’s and Hermes — said it was struck final week.
“Late on Saturday, December 11, 2021, we grew to become aware of abnormal exercise impacting UKG answers working with Kronos Private Cloud. We took fast motion to investigate and mitigate the issue, and have established that this is a ransomware incident influencing the Kronos Private Cloud — the portion of our business enterprise the place UKG Workforce Central, UKG TeleStaff, Healthcare Extensions, and Banking Scheduling Remedies are deployed,” said EVP Bob Hughes in a community article.
“At this time, we are not aware of an impact to UKG Pro, UKG Completely ready, UKG Dimensions, or any other UKG products or methods, which are housed in independent environments and not in the Kronos Private Cloud.”
The firm is functioning with third-occasion security professionals and has notified the authorities. Nevertheless, the higher than Kronos Non-public Cloud answers could continue being unavailable for some time.
“Given that it may perhaps just take up to several months to restore method availability, we strongly advocate that you examine and put into action option enterprise continuity protocols related to the impacted UKG remedies,” Hughes concluded.
“Support is out there by using our UKG Kronos Group and via our UKG Client Assistance Workforce to offer enter on your company continuity plans.”
A collection of indignant shoppers took to the neighborhood website page to ask for far more information and complain about a deficiency of support and contingency setting up on the portion of UKG.
“For a firm your dimension and for the information currently being handled, shouldn’t Kronos have a contingency plan in circumstance this took place,” requested one particular.
“Where are the backups, cannot the backups be restored? Are the backups saved in the same ‘cloud/space’ as creation, that won’t make sense? A couple of months to be back again up and functioning is unacceptable.”
There have also been stories of payroll disruption between UKG clients, which, offered the time of the year, will be a big blow to these corporations and their personnel.
Some parts of this article are sourced from:
www.infosecurity-magazine.com